Great Place to Work® Trust Index© Engagement Survey

2018 Trust Index© Engagement Survey FAQs

When can I take the survey?

The Trust Index© survey will be available online from Monday, December 3, 2018, 10:00 AM ET to Friday, December 21 at 11:45 p.m. ET and takes approximately 20 minutes to complete.

I am using the link supplied to me but I cannot log in. What should I do?

If you attempt to log in to the survey outside of the above dates, your company will have closed the survey to further entries. If you were hired on or after November 1, 2018, you will not be included in this year’s survey.

I copied the link from a coworker, but I cannot login. (or “I clicked the link forwarded to my from a coworker.” Why not?

Every team member has been provided with a unique link to take the survey. Each link can only be used once to complete the survey.

To access the survey: Click open the link from the email you receive from

If you need technical assistance, please contact your IT Help Desk. If you have any questions about the survey, please contact your site HR team.

What happens to my responses once I submit the survey?

Your responses will go directly to Great Place to Work® for analysis. After which, the cumulative data and/or analysis will be provided to your organization; raw data will not be provided to your organization.

What precautions can I take to ensure no one can capture my responses from my browser window over the internet?

Because the survey is SSL (Secure Sockets Layer) encrypted, no one can capture any responses "in transit" while your browser is passing information to the server. After completing all or part of a survey, you should close your browser window to avoid anyone viewing your responses by using the back button or history function of your browser. If you share a computer, for your protection, you should log off of the machine prior to someone else using that computer.

Will my answers be shared with my supervisor/organization?

We are committed to protecting the confidentiality of each individual respondent. No individual

responses will be given to your organization, data is only reported for demographic groups with a minimum of 5 responses.

Our ability to provide senior management with recommendations for developing and enhancing the level of trust within your organization is dependent on our receipt of open and honest responses from team members. Therefore, your comfort with the confidentiality of the data you provide is of the utmost importance to us.

How do you protect my identity?

No one at your company ever sees your survey. All surveys go directly to the Great Place to Work® for analysis. No one at your company ever sees individual surveys or responses.

The raw data from your surveys stays at the Great Place to Work®. They collect and store all of the data received in a secure server. You are not asked to include any personal identification information with the survey (like your name or social security number), nor do we ask for this information from the company. Your email address, if it was used to provide you with a password for the site, will be discarded once all surveys from your company have been submitted.To protect your confidentiality, Great Place to Work® reports only on demographic groups that meet a minimum suppression level of 5. If there are fewer than the required number of respondents for a demographic category, we will not report that demographic option.For example if the suppression level is set at five and there are four responses for the demographic option indicating that a person has worked for the company for >20 years, we will not report that data as a separate category but will include it in the total for the organization as a whole.

Please contact your site HR team for more questions on the suppression level set by your organization.

Written comments are shared with your company using broad demographic options associated with them, such as business unit or job classification. If only a small number of comments are provided for any demographic option, we will merge those comments in with others from small groups and create a comments section composed of a variety of groups.

I don't understand one of the survey statements.

We cannot provide you with any specific guidance on how to interpret the survey statements. Do your best to interpret the statement, and if you feel that you cannot answer it, you can always leave it blank. Your Human Resources Department at your facility/hospital may be able to help with specific questions.

What do you mean by management?
  • Management refers to leadership at Hackensack Meridian Health as a whole, including your direct leader, leaders at your facility, hospital and practice, as well as leaders throughout the network.
  • My Manager refers to the direct leader you report to on a daily basis.
  • Company refers to Hackensack Meridian Health in its entirety.
I have never logged in to the site before, but I see answers pre-entered into the survey. Whose answers are these?

It is possible someone was unable to complete the survey and left the browser window open. Please close the browser and open a new browser window to restart the survey. If the problem persists, please contact the IT Help Desk.

I receive an error message about SSL (Secure Sockets Layer) Encryption when I try to access the site. What does that mean?

In order to take the survey, your browser must be enabled to support SSL 2.0 or better. Check your browser settings to verify that you are able to support SSL, or please contact the IT Help Desk.

Why do you ask about personal characteristics?

In order to better understand your workplace, we need to be able to group responses into some general categories. This information is used solely for evaluation purposes and no individual information will be shared with anyone at your organization.

Whom do I contact if I have a question that is not answered here?

You may contact your site HR team at any time with questions. For additional technical questions, please contact the IT Help Desk.

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