Humanizing X: Joy & Empathy at Work
The “Humanizing X: Joy & Empathy at Work” learning experience is a thoughtful, interactive educational opportunity that shows learners how to identify barriers to joy and empathy. This workshop focuses on creating skills to build the competencies to strengthen joy and empathy in the workplace by creating journey maps as well as moments that matter for our patients and team members.
In addition, participants will explore their current strengths and potential developmental opportunities in regards to empathizing and connecting with others.
Download trainer resources to the right.
Training Extended to 2nd Quarter 2020
To support our philosophy of creating joy and empathy at work, we implemented Humanizing X: Joy & Empathy at Work training for our patient-facing team members in early 2019 with the goal to achieve 100% compliance by the end of the year. As a network to date, we have achieved just over 30% participation.
In order to accommodate the need for additional team members to complete the course, the deadline is being extended through the end of the 2nd quarter of 2020 for all patient-facing team members (any team member who has direct patient contact as part of their day-to-day role). Additionally, to promote flexibility, team members can enroll in a blended learning module that includes an online course and classroom component. This blended learning will reduce the hours needed for in person classroom time. Please watch for an updated class schedule that will be available in early 2020 here on TeamHMH.com.